What we have done:

j. All Other Projects - since 2001

Survey of Local Populations around Eight Closed School Sites to Complement Community Consultation: Undertaken for GHD on behalf of ACT Chief Minister’s Department – 13 August 2008
C100 – The Centenary of Canberra: A Series of parallel focus group discussions to provide a community view on possible projects to be included in the Centenary of Canberra festivities. Conducted for Beaconhill Consulting on behalf of the ACT Government – July 2008
Horse Parks: Several assessments of the survey process for measuring user attitudes to the management of horse parks in the ACT – July 2008; 2007; 2006
Fireworks in the ACT: A study among consumer and industry to explore options and to further inform policy development and guide communications activities – ACT Chief Minister’s Department – February 2008; Oct 2007
Calvary Hospital: A benchmark study involving both qualitative and quantitative research for a major communications campaign – Calvary Hospital – June 2007
Community Awareness, Attitudes and Behaviour Regarding a Range of Sustainability Concepts: A major study in the ACT ranging across energy efficiency, the environment, global warming and climate change, water resources, household recycling, sustainable transport, household retrofitting of water and energy efficient appliances – ACT Department of Territory and Municipal Services – June 2007
National Seniors: A major study among ‘Baby Boomers’ to assess priorities for future advocacy on behalf of this major population grouping – National Seniors, Canberra Policy Unit – May 2007
ACT Territory and Municipal Services Satisfaction and Outputs Surveys: A series of major annual surveys from 1997, to monitor performance across the Department (and its predecessor, DUS), to assist in the improvement in design and delivery of the wide range of services and facilities handled by the Department, and to explore topical issues * ACT Dept of Territory and Municipal Services (TAMS) — April 2007; since 1997
New Arrival Registration of Change of Address with Medicare: Research to inform a communications campaign, for the ACT Chief Minister’s Department – March 2007
City of Canada Bay Council Citizen Satisfaction Survey: Several studies to monitor performance across the Council, to assist in the improvement in design and delivery of the wide range of services and facilities * City of Canada Bay Council — Nov 2006; 2004; 2002
ACT Seniors Card: A study to assess awareness, attitudes and usage regarding the ACT Seniors Card, to assist in further development of the services and facilities it covers * ACT Government (Chief Minister’s Department) — January 2006
Palerang Council Surveys: A number of surveys for Palerang Shire (and its predecessor, Yarrowlumla) – Palerang Council – November 2005; May 2005
Centenary of Canberra Celebrations: A benchmark study of awareness and attitudes among the Canberra community eight years before the event – Chief Minister’s Department – September 2005
Community Attitudes to Health and Related Issues: A communications research study conducted for ACT Health – June 2005
Asbestos Assessment Team: Various studies to assess perceptions and reactions of the community, real estate agencies and the building industry to the asbestos assessment process, its effects and suggestions for improvement — ACT Chief Minister’s Department, Asbestos Assessment Team – May 2005; Jan 2005
Gungahlin-Dunlop Post-Occupancy Study: A major research study to assess the behaviour, views and aspirations of residents of residents of the various suburbs in the Gungahlin Area, plus Dunlop, the newest suburb in the Belconnen area – ACT Planning and Land Authority – May 2005
TravelSmart Staff Survey: An Internet-based survey of attitudes and behaviour of staff of ACTPLA regarding travel to and from work, – ACT Planning and Land Authority, to inform development of a TravelSmart strategy for the organisation – November 2004
City of Canada Bay Council Citizen Satisfaction Survey: A second study to monitor performance across the Council, to assist in the improvement in design and delivery of the wide range of services and facilities * City of Canada Bay Council —October 2004
ACT Land Development Agency (LDA): A series of research studies to assess community views on the Gungahlin Area and the Gungahlin Town Centre, to inform a marketing and communications strategy for new housing estates in the Area and to re-position the Town Centre – ACT Land Development Agency (and its predecessor, Gungahlin Development Authority) – July 2004, 2003, 2002; 2001
Carers Australia: Various studies, including a research-based evaluation of the National Carer Counselling Program across Australia – Carers Australia, July 2004; 2003
The Strategic Priorities Program (SPP): An evaluation of client satisfaction with purchasing arrangements for the SPP, conducted for the Training and Adult Education Branch – ACT Department of Education, Youth and Family Services, June 2004.
DITR Intranet: Provision of advice and consultancy for an internal evaluation of the Department’s Intranet – Department of Industry, Tourism and Resources, June 2004.
ACT Planning and Land Authority (ACTPLA): Several major research studies among stakeholders and the community to support and inform ACTPLA’s Communications Strategy, and to identify the tools to implement the Strategy – ACTPLA – May 2004; March 2004
Motor Vehicle Registration: A study among vehicle owners to examine their views and behaviour regarding the motor vehicle registration process, payment options and processes, and related issues – Canberra Connect – March 2004.
Elder Abuse: A study to assess community and stakeholder awareness, understanding, and attitudes concerning elder abuse in the ACT, in order to inform development of a communication strategy – Office of Ageing, ACT Chief Minister’s Department, October 2003 onwards
PictureAustralia – A Service of the National Library of Australia: An on-line study to identify user characteristics and their usage of and attitudes to the service, to support development of a Communications Strategy – National Library of Australia, October 2003.
The Canberra Spatial Plan: A number of major studies on Canberrans’ perception of Canberra and their desires and suggestions for its future planning and development, with reference to the January bush fires * Planning and Land Management (PALM), ACT Government, August 2003; 2002
The Stromlo Community Study: A detailed coding, analysis and reporting of a self-completion study delivered to all households in the ACT in April 2003, to examine their use of the Stromlo area (prior to the January bushfires) and their views and suggestions for the future * Planning and Land Management (PALM), ACT Government, May to June 2003
Defence Internal Communications: Evaluating various aspects of the communications roll-out of DMO's Materiel Policy and Services process initiatives within the Department, in conjunction with Paterson Media and Marketing and Barclay Consulting – Department of Defence, March 2003 onwards.
Small Business in the ACT: A Survey of small businesses in the ACT, to gain an insight into their characteristics the nature and scale of their business activities, their use of technology, the effects of the January fires on their businesses, and their growth plans for the future – BusinessACT – May 2003
Combating Vandalism at Schools: A study to assess community views about vandalism at schools and possible solutions, including erecting perimeter fencing – ACT Department of Education, Youth and Family Services, March 2003.
Community Perceptions on Dual/Triple Occupancies: A study of attitudes of Canberrans living in dual/triple occupancy dwellings and surrounding dwellings * Planning and Land Management (PALM), ACT Government, September 2002
ICT Skills Awareness Campaign: Concept testing of advertising material on behalf of the ICT Skills Unit, Office of Information Technology, NSW Department of Information Technology and Management, September 2002.
North Sydney Council Customer Satisfaction Survey: A study to monitor performance across the Council, to assist in the improvement in design and delivery of the wide range of services and facilities * North Sydney Council — June to August 2002
Consumers’ Health Forum: An evaluation of the effectiveness of the consumer representatives concept, in association with Chalkley Consulting – Department of Health and Ageing – Dec 2001 to April 2002
ACT Government Chief Minister’s Department Customer Satisfaction and Performance Indices: A series of major studies to monitor performance across the ACT Territory Government, to assist in the improvement in design and delivery of government services * ACT Government (Chief Minister’s Department) — March 2001; since 1997